SUPRENT Nose and Ear Hair Trimmer NH515BX

Please refer to this page for the shipping and logistics timeliness of the product.

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1. UPS and DHL are our primary shippers.
2. It typically takes us 1 to 2 business days to process your order.
3. Due to the impact of COVID-19, the logistics delivery time may take 15-20 days.
4. If you do not receive the product within 15 days, please contact us at: support@suprent.com.
5. We only ship to US. We cannot deliver to the following areas:
⑴ Alaska
⑵ American Samoa
⑶ Guam
⑷ Hawaii
⑸ Marshall Islands
⑹ Northern Mariana Islands
⑺ Palau
⑻ Puerto Rico
⑼ Rhode Island
⑽ U.S. Virgin Islands
⑾ Armed Forces Americas
⑿ Armed Forces Europe
⒀ Armed Forces Pacific

Thank you for your understanding.

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in SUPRENT’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories.
● Items must include original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, SUPRENTrefunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.
● After we receive the product and confirm that there is no problem, the payment will be returned to your account within 7 days.
● The return address will be sent to your email when the refund process begins.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through SUPRENT’s online stores, please contact retailers for refunds. For quality-related issues, please see the Warranty info page.

￭ Please email support@suprent.com for a return authorization with the order number before sending the item back for a refund or exchange.

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Not Covered Under Warranty:
● Products without sufficient proof of purchase.
● Lost or stolen products Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
● Purchases from unauthorized resellers.

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How long does it take for my return request to be processed?
We appreciate your patience as we process your refund or exchange request. We generally ship within 3 business days of receiving the returned item. As for the refund, please allow 5-10 working days for the payment to appear on your account. You may contact us at any time for the latest processing status.

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