Please refer to this page for the shipping and logistics timeliness of the product.
Free Shipping (Up to 4-5 days)
Orders over $39.99 : Free
Standard Shipping (Up to 7-15 days)
EXPEDITED SHIPPING (Up to 2-3 days)
1. UPS and DHL are our primary shippers.
2. It typically takes us 1 to 2 business days to process your order. 3. Due to the impact of COVID-19, the logistics delivery time may take 15-20 days.
4. If you do not receive the product within 15 days, please contact us at: firstname.lastname@example.org.
5. We only ship to US. We cannot deliver to the following areas:
⑵ American Samoa
⑸ Marshall Islands
⑹ Northern Mariana Islands
⑻ Puerto Rico
⑼ Rhode Island
⑽ U.S. Virgin Islands
⑾ Armed Forces Americas
⑿ Armed Forces Europe
⒀ Armed Forces Pacific
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in SUPRENT’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories. ●
Items must include original packaging. ●
For non-quality related warranty claims, buyer is responsible for shipping costs. ● For non-quality related warranty claims, SUPRENTrefunds the cost of the product itself. ●
Returns may be rejected if items do not meet the above requirements. ●
After we receive the product and confirm that there is no problem, the payment will be returned to your account within 7 days. ●
The return address will be sent to your email when the refund process begins.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through SUPRENT’s online stores, please contact retailers for refunds. For quality-related issues, please see the Warranty info page.
￭ Please email email@example.com for a return authorization with the order number before sending the item back for a refund or exchange.
Not Covered Under Warranty:
● Products without sufficient proof of purchase.
● Lost or stolen products
Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
● Purchases from unauthorized resellers.
How long does it take for my return request to be processed?
We appreciate your patience as we process your refund or exchange request. We generally ship within 3 business days of receiving the returned item. As for the refund, please allow 5-10 working days for the payment to appear on your account. You may contact us at any time for the latest processing status.