When we talk about personal data, we refer to all the information relating to an identified or identifiable natural person. Therefore, when we refer to your personal data, we refer to any information that allows us to identify you, directly or indirectly (the“Personal Data”).
Please be aware that all associated services and systems may be housed on servers in the united states. If you are located outside of the united states, information we collect (including cookies) are processed and stored in the united states, which may not offer the same level of privacy protection as the country where you reside or are a citizen. By using the services and providing information to us, you consent to the transfer to and processing of the information in the united states.
What information do we collect?
Information Provided by Users
Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account ("Account") or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as: your name, avatar, age, gender, address, telephone number and email address.
Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the SUPRENT electronics and/or consumer products ("Products") that you own and contact details, so that we can provide customer support. For example, you can send an email to Customer Support that contains information about our Hair clippers performance, and other issues.
Device and Other Automatically Collected Information
Device properties and operations: We collect certain information from and about your smartphone, tablet, or personal computer (“Device”), such as: Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the Device, such as time, frequency, and duration of use.
Device signals: We collect information that your Device sends out or receives to tailor the Services to our users in different regions, such as: geo-location, IP addresses, and external hardware information from your Device about surrounding Wi-Fi access points, beacons, and cell towers. You can enable and disable communicating such information to us by adjusting your Device security and privacy settings.
Server logs: A server log is a list of the activities that a server performs. SUPRENT’s servers automatically collect and store in server logs certain information, such as: your search queries, IP addresses, hardware settings, browser type, browser language, the date and time of your request, referral URL, and certain cookies that identify your browser or Account.
Web beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your Device to a server. Some of SUPRENT’s Services and communications may contain embedded web beacons that allow a server to read certain types of information from your Device, such as: the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help SUPRENTdevelop statistical information to provide better and more personalized content.
Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about Device, such as: user settings, browsing history, and activities conducted while using the Services.
Our Services use the following cookies:
Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
Analytical/performance cookies, which allow SUPRENTto recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
Functionality cookies, which SUPRENTuses to recognize you when you return to the Services.
To learn more about cookies and web beacons, visit www.allaboutcookies.org.
Analytics services: SUPRENTalso uses analytics services, such as Google Analytics, to collect and analyze your information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Do Not Track Disclosure
We collect and use information obtained from Facebook, Google, Amazon, and other accounts you use to login to the Services ("Third-Party Accounts"), such as: your name, your user name or handle, birth date, picture, and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.
Children's and Minors' Privacy
About the protection of juveniles' personal information. The company attaches great importance to the protection of juveniles' personal information. If you are a juvenile under the age of 16 (according to the legal requirements of EU member states, the minimum age must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using this product and service. This product and service will protect the personal information of juveniles in accordance with the relevant EU laws and regulations.
The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor, we will take steps to delete or destroy that information. California minors: While the Services are not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: support@SUPRENT.com. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
Can you withdraw your consent to our collection and/or use of information?
You may withdraw your consent to collect, use, and/or disclose your personally identifiable information held or controlled by us by submitting a request to support@SUPRENT.com or following the below directions on deleting your Account. Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be effected, including loss of access or use of your Account, Products, and/or Services.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions: We use your information to process payments you make through the Services.
To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
How is this information shared?
Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.
Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. We offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology. After a transaction, your credit card information will not be stored on our servers.
How can you manage information about you, including your Account?
We provide you with the ability to review, manage, or delete your information.
Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.
Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.
Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.
How long will the data be stored?
Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.
How can you contact SUPRENT Ltd with questions?
If you have any questions or concerns, please feel free to email us via firstname.lastname@example.org. Thank you so much.
SUPRENT provides a straightforward warranty that is processed in the most hassle-free way possible. From the date of purchase, the main part of the product can enjoy a one-year warranty service, and the accessories can enjoy the warranty service for once during the warranty period. Product failures due to accidental damage, unauthorized repairs, improper storage and other man-made damage are not covered by the warranty.
Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
|Item||Warranty Period (Months)|
|Nose Hair Trimmer||12|
30-Day Money-Back Guarantee for Any Reason
Please email email@example.com for a return authorization with the order number before sending the item back for a refund or exchange.
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in SUPRENT’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, SUPRENT refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
- After we receive the product and confirm that there is no problem, the payment will be returned to your account within 7 days.
- The return address will be sent to your email when the refund process begins.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through SUPRENT’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by SUPRENT resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
SUPRENT's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, SUPRENT will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Buyer must provide sufficient proof of purchase
SUPRENT must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that SUPRENT needs to have returned, warranties on those replacements are voided if the wrong item is returned to SUPRENT or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through SUPRENT or SUPRENT's authorized resellers
Dated sales receipt from an authorized SUPRENTreseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
How long does it take for my return request to be processed?
We appreciate your patience as we process your refund or exchange request. We generally ship within 3 business days of receiving the returned item. As for the refund, please allow 5-10 working days for the payment to appear on your account. You may contact us at any time for the latest processing status.