Warranty

Intro
SUPRENT provides a straightforward warranty that is processed in the most hassle-free way possible. From the date of purchase, the main part of the product can enjoy a one-year warranty service, and the accessories can enjoy the warranty service for once during the warranty period. Product failures due to accidental damage, unauthorized repairs, improper storage and other man-made damage are not covered by the warranty.

Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

 

Item	Warranty Period (Months)
Beard Trimmer	12
Nose Hair Trimmer	12
Hair Clipper	12
Replacement Head	6

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by SUPRENT resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

SUPRENT's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.


For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, SUPRENT will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase
SUPRENT must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that SUPRENT needs to have returned, warranties on those replacements are voided if the wrong item is returned to SUPRENT or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through SUPRENT or SUPRENT's authorized resellers
Sales invoice
Dated sales receipt from an authorized SUPRENTreseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).


Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers